At Apex Home Energy Savings in Granbury, we don’t like to hear when those in our community fall victim to HVAC scams. An air conditioning repair call that turns into a con is unnerving. It’s a terrible tragedy, and we want to do something to help. Our focus as a company is to use our extensive experience and bring you top-of-the-line services that are covered by various warranties. When we hear someone has been scammed, it breaks our hearts, because we strive to give our customers the best HVAC services in the industry.
In this post, we’ll be sharing the seven most common HVAC scams to avoid. One way to avoid all of these scams is to give Apex Home Energy Savings in Granbury a call today! We offer a variety of heating, cooling, and other air services to fit your needs. Continue reading to learn more!
Seven HVAC Scams
Some HVAC contractors will do whatever they can to take your money and run. It isn’t about the work or the service for them; it’s about the cash. In an effort to better protect our community and potential customers, here are seven scams to watch out for:
Scam #1 – The New Part Spiel
Yes, your air unit may need a new part, but you need to make sure that it’s the right part. We understand if this sounds daunting. You’re not the HVAC expert, but you can ask questions. This HVAC scam usually targets apart, talks about how desperately you need to replace it, and pushes hard to do the work for you. Granted, not every HVAC contractor who says that you need a new part is lying, but it’s best to do your due diligence.
You can identify and avoid this scam by asking the contractor the following questions:
- Does the unit fail to properly heat/cool the building?
- Does the unit cause more noise than usual?
- Does the unit emit a bad or harsh smell?
If you answered “no” to all of these questions, there’s probably nothing wrong with your air unit. Answered yes to one of these questions? Then you probably need the new part that the HVAC contractor is suggesting you replace.
Scam #2 – The Unit is Oversized
This is a common scam to sell a brand new air conditioning unit. Remember, bigger is not always better when it comes to HVAC units. You want a unit that fits the space it will be serving. An HVAC contractor that tells you that you need to go with the biggest, best unit isn’t being completely honest with you—unless you actually need the larger air conditioning unit.
You can combat this scam by asking for the numbers and formula used to determine the size of the unit. In most cases, HVAC contractors will be able to provide this information; it’s how they’re supposed to determine which size of the unit to sell, install, and setup. It’s always great to get a second opinion, too.
Scam #3 – The Faux Replacement Part
This scam is more common than we would like to admit; however, it is avoidable. Some homeowners get swindled for a replacement part that was never installed. In some cases, an HVAC contractor will spend forty-five minutes “replacing” a part, invoice for the labor and cost, and get paid for hanging out with your air conditioning unit. This scam is taking advantage of the homeowner’s lack of HVAC knowledge, and it’s despicable.
If you want to avoid this scam, you can ask questions. Request the part number that was installed. You can also request that no parts be replaced unless you’re present to watch. These three strategies will do the most to help prevent a faux replacement part.
Scam #4 – The Associated Inspection
Have you gotten a random call from an HVAC contractor offering a free inspection before? Did they say they were part of a local HVAC company reaching out proactively to homeowners in the area? If you’ve answered “yes” to these two questions, then you’re most likely about to be scammed. This scam is simply using the reputation of the company mentioned on the phone to get business for the individual calling. It’s illegal.
We’re not saying that companies don’t call and offer free inspections, but it’s best you do your research before allowing them to do any inspecting or work on your air conditioning unit. See if the vehicle they arrive in is marked with a logo or brand name that matches the one mentioned on the call. Ask for the company’s business information like name, address, and phone number. Call said business and confirm that they have a rep cold-calling people. Finally, use common sense to determine if the person on the phone, or if they arrive at your home, is trustworthy.
Scam #5 – High Pricing
At Apex Home Energy Savings, we’ll be the first to admit that there are dozens of companies that you could choose; however, we’ve spent decades building our reputation and high-quality service expectations to win your business every single time. Nonetheless, there are companies that overprice their products and services simply because they can. We compete on price because we know it’s one of the first things you look at when choosing an HVAC contractor in the area. We know we can win your business with our products, service, and reputation.
Combating high pricing is simple. Get a second or third quote from different companies. If you’re committed to working with the company that’s overpriced, show them the quotes from the other companies and ask if they can match the price.
Scam #6 – Used Parts at Full Price
In the case that an HVAC technician does offer a replacement on the spot is a cause for concern. Furthermore, if the tech mentions having a used one in their truck, do not allow them to do the job. A used part may be cheaper or still be “useful” to a certain extent, but it’s not new. It will go out quicker, and you will probably be calling the same individual to come out and replace the used part with a new one anyway.
The best way to avoid this scam is to ask to see the part before it’s installed. Confirm that it is, in fact, new. Finally, you can also get a second opinion on the part that needs to be replaced before hiring a technician to replace it.
Scam #7 – Frequency Tune-Ups
It’s essential that you get your air conditioner tuned at least once a year. In some cases, you may need a tune-up twice a year. However, if your HVAC contractor is pushing that you get a tuneup before each season, once a month, or more frequently, you’re probably getting scammed.
The best way to avoid this scam is to know when your last tune-up occurred. Get a second opinion, and make sure your air conditioning unit is functioning properly. If you do all three of these, you shouldn’t need more than two tune-ups per year.